1.6 Explain the manager’s role in supporting team members to deal with concerns and complaints

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 16: Managing Concerns and Complaints in Adult Care
Learning outcome: 1 Understand the management of concerns and complaints
Assessment criteria: 1.6 Explain the manager’s role in supporting team members to deal with concerns and complaints

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    Study Bullets ⇒ Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) ⇒ Unit 16: Managing Concerns and Complaints in Adult Care ⇒ 1.6 Explain the manager’s role in supporting team members to deal with concerns and complaints