Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 12: Resource Management in Adult Care
Learning outcome: 5 Understand how to analyse the impact of resource management on service delivery
Assessment criteria: 5.1 Explain how to capture and analyse data and information from a range of sources to understand the performance of an adult care service
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- The performance of adult care services can be measured in several ways
- Adult care services should agree on key performance indicators (KPIs) that will be used to measure it’s performance
- KPIs can include:
- a CQC rating of good or above
- a low level of complaints
- a low level of incidents and accident
- the achievement of positive outcomes for individuals receiving care and support services
- staff turnover rates
- the number of individuals receiving care and support services
- Care must be taken to ensure that the measurements are collected accurately
- For example, CQC ratings will be provided by the Care Quality Commission following an inspection
- For example, complaints logs or accident books
- For example, a customer satisfaction survey sent out to all individuals receiving care and support services
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