Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 12: Resource Management in Adult Care
Learning outcome: 3 Understand human resource issues
Assessment criteria: 3.2 Evaluate techniques to identify the number and pattern of staffing required to provide a person-centred, outcomes-based service
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- Techniques that may be used to identify the number of patterns of staffing required to provide a person-centred outcome-based service can include:
- Having access to accurate information such as the hours that an individual needs support for and how many staff members are required to carry out tasks
- Taking into account times when staff will be unavailable to work on shift such as when they are on annual leave, undertaking training or participating in meetings
- Having a mix of skill sets in teams
- Having contingency plans in place relating to staffing
- Using agency staff where required
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