Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 11: Supervision and Performance Management in Adult Care
Learning outcome: 2 Understand procedures to address performance management issues
Assessment criteria: 2.2 Evaluate the manager’s role in addressing poor performance and how this will relate to organisational policy and procedures
- It is a manager’s responsibility to address poor performance with their team members
- This ensures that team members have the opportunity to learn and improve their practice
- Managers should be able to back up what they say with evidence, which can include organisational policies and procedures
- When undertaking disciplinary proceedings, managers must ensure that they follow the organisation’s disciplinary policy and procedure exactly – if they do not, it may not be fair on the team member and could lead to future legal implications