⇒ Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) ⇒ Unit 11: Supervision and Performance Management in Adult Care ⇒ 2.2 Evaluate the manager’s role in addressing poor performance and how this will relate to organisational policy and procedures

2.2 Evaluate the manager’s role in addressing poor performance and how this will relate to organisational policy and procedures

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 11: Supervision and Performance Management in Adult Care
Learning outcome: 2 Understand procedures to address performance management issues
Assessment criteria: 2.2 Evaluate the manager’s role in addressing poor performance and how this will relate to organisational policy and procedures

  • It is a manager’s responsibility to address poor performance with their team members
  • This ensures that team members have the opportunity to learn and improve their practice
  • Managers should be able to back up what they say with evidence, which can include organisational policies and procedures
  • When undertaking disciplinary proceedings, managers must ensure that they follow the organisation’s disciplinary policy and procedure exactly – if they do not, it may not be fair on the team member and could lead to future legal implications

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