Qualification: Level 3 Diploma in Adult Care
Unit: Promote Person-Centred Approaches in Care Settings
Learning outcome: 5. Be able to support the individual’s right to make choices
Assessment criteria: 5.4 Describe how to support an individual to question or challenge decisions concerning them that are made by others
- A person-centred approach includes promoting and upholding an individual’s rights and supporting them to question or challenge decisions made about them by others
- Individuals may not always understand their rights and you may need to explain to them the reasons why you believe something goes against their rights
- Similalrly, individuals may not always want to challenge decisions because they are fearful of reprisals or do not want to upset anyone. You should ensure that they understand that it is okay to disagree because this helps to improve services for everyone.
- Individuals should always be involved in decisions made about them and where this is not happening, an individual has the right to question why
- Individuals should be informed of the correct way to air their grievences. This may mean supporting them to make a complaint in line with the complaints policy and procedure.