1.3 Explain how to collate and analyse feedback to support the delivery of person-centred care in line with roles and responsibilities

Qualification: Level 3 Diploma in Adult Care
Unit: Promote Person-Centred Approaches in Care Settings
Learning outcome: 1. Understand how to promote the application of person-centred approaches in care settings
Assessment criteria: 1.3 Explain how to collate and analyse feedback to support the delivery of person-centred care in line with roles and responsibilities

• All care organisations must ensure there are systems in place to ensure the quality of the service s they provide
• Depending on your role and responsibility, you may be required to contribute to this process
• Feedback can be collated informally when chatting with others or formally through the use of questionnaire’s and surveys
• The complaints log may also be a good source of feedback
• Feedback should be obtained from a wide variety of sources including service users, their families and carers, staff and other professionals that you may work with
• The data should be analysed to identify patterns or themes relating to what your organisation does well and what could be improved