⇒ Level 3 Diploma in Adult Care ⇒ Level 3 Diploma Optional Units ⇒ Unit 381 Interact with and support individuals using telecommunications ⇒ 5.4 Identify why recording and checking details might be required before ending/ transferring the call

5.4 Identify why recording and checking details might be required before ending/ transferring the call

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 381 Interact with and support individuals using telecommunications
Learning outcome: 5 Be able to terminate the interaction
Assessment criteria: 5.4 Identify why recording and checking details might be required before ending/ transferring the call

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