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 ⇒ Level 3 Diploma in Adult Care ⇒ Level 3 Diploma Optional Units ⇒ Unit 381 Interact with and support individuals using telecommunications ⇒ 3.4 Encourage callers to provide additional information about their situation or requirements

3.4 Encourage callers to provide additional information about their situation or requirements

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 381 Interact with and support individuals using telecommunications
Learning outcome: 3 Be able to engage with individuals using telecommunications
Assessment criteria: 3.4 Encourage callers to provide additional information about their situation or requirements

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