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 ⇒ Level 3 Diploma in Adult Care ⇒ Level 3 Diploma Optional Units ⇒ Unit 355 Support individuals with multiple conditions and/or disabilities ⇒ 4.1 Support an individual to identify needs and preferences

4.1 Support an individual to identify needs and preferences

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 355 Support individuals with multiple conditions and/or disabilities
Learning outcome: 4 Be able to assist individuals with multiple conditions and/or disabilities
Assessment criteria: 4.1 Support an individual to identify needs and preferences

  • Establish Trust and Rapport:
    • Create a comfortable and supportive environment to facilitate open communication and trust between the individual and the care worker.
  • Active Listening:
    • Listen attentively to the individual’s thoughts, concerns, and preferences without interruption or judgement.
    • Use reflective listening techniques to demonstrate understanding and empathy.
  • Ask Open-Ended Questions:
    • Encourage the individual to express their needs, preferences, and goals by asking open-ended questions that invite elaboration and reflection.
    • Examples include: “What support do you feel would be most helpful to you?” or “How do you prefer to spend your time?”
  • Observe Non-Verbal Cues:
    • Pay attention to the individual’s body language, facial expressions, and gestures, which can provide insight into their feelings and preferences.
    • Respect their personal space and boundaries during interactions.
  • Explore Past Experiences:
    • Discuss the individual’s past experiences, routines, and activities they enjoy to gain insight into their preferences and interests.
    • Ask about their likes, dislikes, and any previous experiences with care or support services.
  • Involve Family and Carers:
    • Consult with the individual’s family members, carers, or support network to gather additional information about their needs, preferences, and routines.
    • Consider their perspectives and input when identifying support strategies.
  • Use Visual Aids or Communication Tools:
    • Utilise visual aids, pictorial charts, or communication boards to assist individuals with communication difficulties in expressing their needs and preferences.
    • Adapt communication methods to accommodate individual communication styles and abilities.
  • Respect Autonomy and Choices:
    • Honour the individual’s autonomy and right to make decisions about their own care and support.
    • Offer choices and options whenever possible, allowing the individual to exercise control over their preferences and decisions.
  • Regular Review and Feedback:
    • Continuously review and reassess the individual’s needs and preferences over time, as they may change due to evolving circumstances or health conditions.
    • Seek feedback from the individual and their support network to ensure that care and support services remain person-centred and responsive to their evolving needs.

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