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 ⇒ Level 3 Diploma in Adult Care ⇒ Level 3 Diploma Optional Units ⇒ Unit 355 Support individuals with multiple conditions and/or disabilities ⇒ 2.2 Explain the steps to take when actions may be outside of the scope of own role and responsibilities

2.2 Explain the steps to take when actions may be outside of the scope of own role and responsibilities

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 355 Support individuals with multiple conditions and/or disabilities
Learning outcome: 2 Understand own role in supporting individuals with multiple conditions and/or disabilities
Assessment criteria: 2.2 Explain the steps to take when actions may be outside of the scope of own role and responsibilities

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  • Recognise Limitations:
    • Acknowledge when a situation or task falls outside the scope of one’s role and responsibilities as an adult care worker.
  • Seek Guidance:
    • Consult with a supervisor, manager, or designated authority within the organisation to seek guidance and clarification on how to proceed.
    • Ask for advice on appropriate actions or who to involve if assistance is needed from other professionals or agencies.
  • Document Concerns:
    • Document any concerns or observations related to the situation, including why it is deemed outside of one’s role and responsibilities.
    • Record any actions taken or decisions made, as well as the rationale behind them.
  • Refer to Policies and Procedures:
    • Review organisational policies, procedures, and guidelines to determine if there are specific protocols for handling situations beyond one’s role.
    • Follow established protocols for escalating concerns or seeking assistance from higher-level authorities.
  • Collaborate with Colleagues:
    • Collaborate with colleagues or multidisciplinary team members to address the situation collectively.
    • Seek input from peers who may have experience or expertise in dealing with similar issues.
  • Communicate Effectively:
    • Communicate openly and transparently with all parties involved, including individuals receiving care, their families, and relevant stakeholders.
    • Provide clear explanations regarding the limitations of one’s role and the reasons for seeking assistance or guidance.
  • Continual Professional Development:
    • Identify opportunities for further training, education, or professional development to enhance skills and knowledge in areas where support may be needed.
    • Stay informed about changes in policies, regulations, or best practices that may affect one’s role and responsibilities.
  • Advocate for Support:
    • Advocate for additional support or resources if necessary to address the situation effectively and ensure the well-being of individuals receiving care.
    • Advocate for systemic changes or improvements if recurring issues arise that fall outside the scope of individual roles but impact overall care delivery.
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