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 ⇒ Level 3 Diploma in Adult Care ⇒ Level 3 Diploma Optional Units ⇒ Unit 319 Understand person-centred thinking and planning ⇒ 3.2 Explain the different person-centred thinking skills required to support individuals

3.2 Explain the different person-centred thinking skills required to support individuals

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 319 Understand person-centred thinking and planning
Learning outcome: 3 Understand own role in person-centred planning
Assessment criteria: 3.2 Explain the different person-centred thinking skills required to support individuals

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  • Active Listening: The ability to listen attentively to what individuals are saying, understanding their perspective and acknowledging their feelings without judgment.
  • Empathy: Showing understanding and sensitivity to the individual’s feelings and experiences, helping to build trust and rapport.
  • Observation: Carefully observing the individual’s non-verbal cues and behaviours to gain insights into their feelings, needs, and preferences, especially when they may not be able to communicate these verbally.
  • Open Questioning: Using open-ended questions that encourage individuals to express their thoughts, feelings, and preferences in detail.
  • Reflective Practice: Regularly reflecting on one’s own practice and interactions with individuals to continually improve and adapt approaches to be more person-centred.
  • Creative Thinking: Thinking creatively to find personalised and innovative solutions that meet the unique needs and preferences of individuals.
  • Facilitation: Effectively facilitating discussions and planning sessions that involve the individual, their family, and other professionals, ensuring the individual’s voice is at the centre.
  • Negotiation and Advocacy: Advocating for the individual’s rights and preferences in various settings, and negotiating with others to ensure their needs are met while considering safety and wellbeing.
  • Record Keeping: Accurately recording information about the individual’s preferences, needs, and the support provided, in a manner that respects confidentiality and promotes continuity of care.
  • Flexibility: Being adaptable and flexible in approaches to support, recognising that individuals’ needs and preferences may change over time.
  • Decision Support: Supporting individuals in making informed decisions about their care and life, providing the information and encouragement they need to express their preferences and make choices.
  • Problem-Solving: Effectively identifying and resolving issues that may arise in supporting individuals, using a person-centred approach to find solutions that respect the individual’s preferences and needs.
  • Cultural Competence: Understanding and respecting the cultural, religious, and personal values of individuals, ensuring support is provided in a way that is sensitive to these aspects of their identity.
  • These skills are essential for supporting individuals in a person-centred way, ensuring that care and support are tailored to their unique needs, preferences, and aspirations.
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