This unit is part of the Level 3 Diploma in Adult Care and has the following learning outcomes and assessment criteria:
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- Understand how duty of care contributes to safe practice
- Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
- 2.1 Describe conflicts or dilemmas that may arise between the duty of care and an individual’s rights
- 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care
- 2.3 Explain where to get additional support and advice about conflicts and dilemmas
- Know how to respond to complaints
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