Identify skills and approaches needed for resolving conflict

Qualification: Level 3 Diploma for the Early Years Educator
Unit: Unit 2.1: An introduction to the role of the Early Years practitioner
Learning outcome: 3 Understand working relationships in Early Years
Assessment criteria: 3.4 Identify skills and approaches needed for resolving conflict

  • Some skils and approaches needed for resolving conflicts include:
    • strong communication skills
    • remaining calm
    • active listening and empathsizing with others’ perspectives
    • ability to negotiate and compromise
    • staying focused on the root cause of the disagreement and finding a mutually agreeable solution

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