Identify skills and approaches needed for resolving conflict

Qualification: Level 3 Diploma for the Early Years Educator
Unit: Unit 2.1: An introduction to the role of the Early Years practitioner
Learning outcome: 3 Understand working relationships in Early Years
Assessment criteria: 3.4 Identify skills and approaches needed for resolving conflict

• Some skills and approaches needed for resolving conflicts include:
  • strong communication skills
  • remaining calm
  • active listening and empathsizing with others’ perspectives
  • ability to negotiate and compromise
  • staying focused on the root cause of the disagreement and finding a mutually agreeable solution