Qualification: Level 1 Diploma in Introduction to Health and Social Care
Unit: 1.6: Introduction to communication in health and social care (adults and children and young people), early years and childcare
Learning outcome: 2. Understand how to communicate with individuals
Assessment criteria: 2.3. Identify factors that promote communication and overcome barriers
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- Speaking slowly and clearly
- Keeping sentences short
- Active listening
- Removing environmental barriers (e.g. closing an office door if it is noisy in the corridor)
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